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Public Housing Manager

Position Description
Position Title: Property Manager
Salary Range: $50,000 - $60,000
Classification Title: Manager
Department: Public Housing
Reports to: Executive Director / President and Chief Executive Officer
FLSA Status: Exempt
Employment Status: Full-Time

SUMMARY

The primary purpose of this position is to manage and oversee the daily functions of all staff, residents, and properties of Public Housing of HACR.

All activities must support the HACR mission, strategic goals and objectives.

ESSENTIALS DUTIES AND RESPONSIBILITIES
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

  • Manages the public housing program including: assigning other staff (as needed if applicable), planning, and reviewing work, evaluating work performance and acting on resident or applicant problems, and recommending and implementing solutions.
  • Ensures vacant units are rented by marketing them to prospective tenants; reviews occupancy reports to ensure that applications, selection of tenants, and assignment of dwelling units are in accordance with pertinent rules and regulations.
  • Greets housing residents, applicants, and the public with professional courtesy, tact and respect.
  • Provides orientation for new residents: shows unit, explains lease, and briefs them on Authority policies and procedures.
  • Responsible for the calculation of rent and for incoming, continued occupancy, and vacated units where damages may need to be determined; maintains and monitors delinquent rent roll, issues delinquent notices and late payment charges, and initiates corrective action; reviews rental fees to ensure that they are in line with market rates; conducts surveys of local rental rates and participates in setting of rental rates according to occupants' income and accommodation
  • Advises residents of lease violations and eviction proceedings; interacts with HACR legal counsel regarding resident evictions and attends hearings as needed.
  • Studies housing demands, occupancy turnover rates, and applicant and participant accommodation requirements for policy recommendations and physical requirement changes made to upper management.
  • Promotes harmonious relations among tenants, housing personnel, and persons of the community
  • Responsible for the annual recertification of residents; monitors, prepares and distributes annual recertification notices; ensures accuracy of data.
  • Conducts or supervises inspections; signs and explains inspection reports.
  • Responsible for the annual reviews of tenants and the housekeeping inspections of dwelling units.
  • Performs periodic inspections of buildings and grounds; resolves unsatisfactory conditions with residents; initiates lease termination proceedings when warranted.
  • Investigates complaints, disturbances, and violations, and resolves problems following management rules and regulations.
  • Confers regularly with community association members to ensure their needs are being met.
  • Partners with or refers residents to groups and agencies capable of rendering various services to tenants.
  • Performs administrative tasks including preparation of reports required by the U.S. Department of Housing and Urban Development ("HUD") and the Authority.
  • Ensures that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
  • Attends departmental and Authority-wide staff meetings and training sessions as scheduled during and after normal business hours.
  • Acts as liaison between residents and Board of Commissioners ("BOC") and upper management; attends public BOC meetings to discuss and resolve issues as needed; and, when requested, meets with BOC during Executive Session.
  • Prepares monthly Public Housing utilization reports for the Executive Director and the Board of Commissioners.
  • Prepares and submits all required HUD reporting documents, i.e. PIC, and the Public Housing annual report and any other HUD related reporting requirements.
  • Conducts informal review/hearings with Applicants/Residents as needed.
  • Participates in the preparation of the HACR documents needed and required for court hearings. Represents HACR at court hearings as needed.
  • Represents HACR in marketing to local Social Service Agencies and other interested groups.
  • Assists the Executive Director in any needed changes to the Public Housing programs and ACOP and procedures.
  • Knowledge and experience working with computer programs, including database, spreadsheet, and word processing software.
  • Must be bondable
  • Performs all other duties as assigned.

BEHAVIORAL COMPETENCIES
This position requires the incumbent to exhibit the following behavioral skills:

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work

Teamwork: Serves as a member of HACR's Management Team. Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed

JOB COMPENTECIES
This position requires the incumbent to exhibit the following job competencies:

  • Knowledge of policies, procedures, goals, objectives, operational entities, requirements and activities as they apply to the assigned organizational entity
  • Proven application of the principles of supervision, training, motivation, and administration of performance evaluations
  • Knowledge of the applicable HUD rules and regulations as they pertain to low rent public housing
  • Knowledge and experience in project management, administrative planning and coordination of activities
  • Knowledge of REAC, UPCS, and PHAS regulations; comprehensive knowledge of HUD recertification directives and mandates and Admissions and Continued Occupancy policies
  • Knowledge of general landlord/tenant and fair housing laws
  • Ability to read and interpret a variety of documents including budgets, leases, invoices, laws and regulations, and instruction and procedure manuals
  • Ability to exercise initiative, use sound judgment in analyzing situations, and make decisions in a timely manner
  • Ability to maintain confidentiality, tact, and professionalism
  • Ability to prioritize tasks and work in a fast-paced environment
  • General knowledge of maintenance principles and practices, including preventative maintenance
  • Ability to establish and maintain effective working relationships with employees, tenants, officials, and the general public

EDUCATION AND EXPERIENCE

Bachelor's degree in property management, real estate, business administration, or other related field from an accredited College or University, or a combination of education and/or experience that would allow an individual to perform the requirements of the job and a minimum of 3-5 years management experience in a public housing environment. An equivalent combination of education and experience may be considered. Must possess a valid Driver's license and be insurable under the Authority's plan. Must possess or be able to obtain after date-of-hire a Public Housing Manager Certification. Possession of PIC (PIH Information Center) or rent calculation certifications are desirable.

TECHNICAL SKILLS

To perform this job successfully, the employee should have strong computer skills (MS Word, Outlook, Excel). Familiarity with PHAWeb is desirable. Must have the ability to learn other computer software programs as required by assigned tasks.

LANGUAGE SKILLS: Ability to address the public and present information in a clear, concise, and persuasive manner.

MATHEMATICAL SKILLS: Knowledge of basic mathematical processes, calculations, and functions.

REASONING ABILITY: Ability to deal effectively with situations that may require the effective use of tact, diplomacy, and firmness.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid Driver's license required. May be required to obtain additional training or certifications related to the job.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings and inspections. The employee must be able to communicate in writing and in person. The employee may occasionally transport up to 25 pounds or lift items up to 50 pounds with weight handling equipment or assistance from other workers.

The work is primarily sedentary but may involve some physical exertion during visits to housing developments. The work also requires travel to meetings and conferences and may require travel to workshops in other cities. The workday may include hours beyond a regular eight (8) hour period, depending on HACR resident activities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office and outdoor environment. The employee is occasionally exposed to adverse weather conditions including: heat, cold, wind, rain, snow, icy roadways, and foggy conditions. The noise level is generally moderate.

The employee's work is primarily in an office setting, but also involves visits to housing developments, residents' homes, the offices of other agencies, community centers, and meeting halls. The employee may be exposed to outside weather conditions, and to the usual conditions associated with working in housing developments.

Leadership has the discretion to change duties as needed in support of the organization's mission and goals.

Please submit resume with cover letter, work history and a minimum of 3 professional references to:

  • Keon Jackson, Executive Director/President and CEO
    Lisa Beach, H.R. Director/Executive Assistant
    Housing Authority of the City of Richmond
    58 S 15th St
    Richmond, IN 47374